There are times when Do Not Disturb (DND) mode is enabled, yet WhatsApp calls and notifications can still come through.
WhatsApp voice and video calls seem to be able to unblock themselves and bypass DND restrictions.
This is a common problem faced by both iPhone and Android devices.
This article will focus on preventing WhatsApp calls from ringing when DND mode is enabled and how you can troubleshoot it using different troubleshooting methods.
- How to FIX and Mute Whatsapp Notifications When Do Not Disturb is Enabled
How to FIX and Mute Whatsapp Notifications When Do Not Disturb is Enabled
Here are the seven (7) ways to do so.
Method 1. Set Focus Mode
You can set a focus mode on Android if you need time to focus and do not want any distractions. In this way, you can pause distracting apps and hide their notifications.
You can use it on WhatsApp notifications when the Do Not Disturb mode is not working.
On your Android phone, go to Settings > search for “focus mode” and click on it.
Add <WhatsApp> as one of the distracting apps and click <Turn On Now>
From now on, WhatsApp notifications will be hidden.
Method 2. Disable Android Notifications on WhatsApp
Make sure WhatsApp is not permitted any call notifications.
On your Android phone, go to Settings > Apps & notifications > select WhatsApp > select Notifications.
Disable <Call notifications>.
Method 3. Check DND Settings
Ensure that your Do Not Disturb (DND) Settings are correctly configured by following the steps below;
- Go to Android Settings > search for “Do Not Disturb” and click on it.
- Select Exceptions > People
- Choose <None> for Conversations, Calls, and Messages
- Go back to Exceptions > Apps and make sure WhatsApp is NOT allowed to interrupt
- Go back to Exceptions > Alarms & other interruptions > and disable all options.
The important option here is disabling media sounds.
Method 4. Disable WhatsApp Conversation tones
This is a quick way to make sure Whatsapp does not play any sound tones for incoming and outgoing messages.
Go to WhatApp > Settings > Notifications.
Disable <Conversation tones>.
Method 5. Check if Contact is added to your Favorite list
If the Contact is inside your phone’s favorite contact list, they can bypass certain DND restrictions, e.g., ringing when using WhatsApp voice call.
You should remove these contacts from your favorite list.
Go to your phone dialer, select <Favourites>, and remove the Contact (if not all of them) from your list.
Method 6. Reset App Preferences
Sometimes the only way is to give your phone and WhatsApp a fresh restart.
You can try to reset app preferences, such as disabling app notifications, default apps for action, etc.
You will not lose any app data, as this only applies to app settings.
- Go to Android Settings > System > Reset Options.
- Choose <Reset app preferences> and confirm using <Reset apps>.
Method 7. Clear Whatsapp Cache
Clearing the WhatsApp cache may allow the app to refresh itself from previous configurations.
- Go to Android Settings > Apps & notifications > select WhatsApp > click Storage & cache
- Choose <Clear cache>.
Finally, as a last resort, you may want to consider re-installing WhatsApp again.
Your data will not be deleted as your phone has local storage of all chat messages. This applies to both iPhone and Android devices.